Several printer manufacturers have yet to release compatible Drivers for older printer models that work with Windows 8. If you have a Canon printer and are using Windows 8, the information in this article might help you resolve some Canon printer issues.
“Printer Driver is in use” message is displayed during installation
You are likely to get this error when you connect the Canon printer to your PC before installation. To resolve this, disconnect the printer from the system and start the printer installation process again. Connect your printer only when you are instructed to do so during the installation process.
Printer is not detected on the network
One of the reasons for printer-not-detected error is missing, outdated, or corrupt Printer Drivers. You can get more detail about the issue by checking the Device Manager. Below are the troubleshooting steps you need to follow:
- Click Windows+X to open the Start Menu
- Select Device Manager from the Start menu
- Go to Other devices and see if you find the entry for your printer with an yellow exclamation mark
- Right-click on the printer entry and select Update Software
- Windows will look for compatible drivers and install them
- Close the Device Manager
- Restart the system
If the above method does not help, you might be required to install the printer manually or use a Driver Update Tool. To install the Printer Drivers manually you will need the printer driver files to complete the installation. Here are the troubleshooting steps you will need to follow:
- Bring up the Charms bar by pointing the mouse pointer to the lower right corner of the screen and moving it upwards
- Click Settings
- Click Change PC settings
- Click PC and Devices
- Click Devices
- Click Add a Device
- Select the Printer you want to install
- Follow the on-screen instructions to install the printer
Error message “Windows can’t open Add Printer. There are no more endpoints available from the endpoint Mapper”
If you get this message, it means some printer installation files have become corrupt. The only way to resolve this issue is to uninstall all printers and reinstall them again.
- Uninstall all printers from your system
- Run System File checker utility before reinstalling printer
- On the Start screen, right-click to display the App Bar
- Click on icon labeled All Apps
- On the Apps Screen, scroll towards right-side until you see a section of apps labeled Windows System
- Click Command Prompt
- Type sfc /scannow
- Press Enter
Windows will fix any errors in System files. You may not receive any message to inform you that the error has been fixed as everything happens in background.