Susan C, Author at Drivers.com

Export chrome bookmarks

By Susan C on May 14, 2018

Before you upgrade or reinstall Windows, you need to ensure you backup all important data, including bookmarks.

Bookmarks in computer terminology are saved short cuts that allow your browser to quickly access your favorite web pages.

Every browser, including Chrome, includes the option of bookmarks. However, the process of managing bookmarks usually varies a little from browser to browser.

In this post, we’ll learn how to easily export bookmarks from your Chrome browser. So, let’s start…

Exporting bookmarks in Chrome

Click on the Chrome icon on your taskbar to launch it
Next, click the hamburger menu (the three vertical dots on the extreme top right-hand corner) and place your mouse on Bookmarks

Now click Bookmark manager (it is the 4^th entry in the list)

In the Bookmarks window, click on the organize button (the three vertical dots on the far right hand side of the blue-colored bookmarks bar) and select Export bookmarks

Now in the Save As dialog box, specify the location where you would want to save the bookmarks file (we are saving the file on our desktop, so we’ve chosen desktop), and then click the Save button

That’s it! Your bookmarks will be saved and after updating Windows, you can import the bookmarks to chrome following the steps listed below

Importing bookmarks in Chrome

Click on the Chrome icon on your taskbar to launch it
Next, click the hamburger menu (the three vertical dots on the extreme top right-hand corner) and place your mouse on Bookmarks
Now click Bookmark manager (it is the 4^th entry in the list)
In the Bookmarks window, click the organize button (the three vertical dots on the far right hand side of the blue-colored bookmarks bar) and select Import bookmarks

In the Open dialog box, browse to the location where you had saved the bookmarks file (we saved it on our desktop, so we will go to desktop), select the saved bookmarks file and then click the Open button

Now the bookmarks will be imported in Chrome

Device Descriptor Request failed error

By Susan C on May 13, 2018

Sometimes Windows 10 does not recognize your USB device and you get an Unknown USB Device (device descriptor request failed) error in Device Manager.

When you get this error, you will see a yellow exclamation mark near one of the devices in the Universal Bus controllers category.

In this post, we’ll discuss some solutions to fix this issue.

The error could be caused by some hardware problem, so do some basic troubleshooting (listed below) before attempting the solutions discussed in the post.

Connect USB device to a different USB port – This will allow you to determine if the problem lies with USB port.
Connect USB device to a different computer– This will allow you to determine if the problem lies with the USB

If there is no problem with the USB port on your computer or the USB device, try the solutions given below. You can start with the first solution and work your way downwards and try other solutions until the issue is fixed.

Solution One- Disconnect power supply

If the error is caused by power supply, the steps given below will effectively fix the unknown USB device error.

Here are the steps to follow.

Remove the power supply cord from the PC
Restart the computer and connect the USB device to the port
Now, plug-in power supply to the PC

Solution Two – Uninstall the USB driver in Device Manager

Go to desktop and type Device Manager in the search box
Click Device Manager from the list of results
In Device Manager window, go to Universal Serial Bus Controllers category and expand it
Look for Unknown USB Device(Device Descriptor Request Failed) entry in the list with a yellow exclamation mark and right-click on it

Select Uninstall
After the Unknown USB device is uninstalled, restart the computer
Now, connect the USB device to the same USB port, windows will install drivers required for the USB device which would resolve the Unknown USB device issue.
If the issue still persists, try the next solution.

Solution 3 – Update USB driver

Many problems with USB are related to drivers. If you are facing problems like device not recognized or device descriptor request failed error, update USB drivers. There are two ways to update USB drivers – manually through Device Manager and automatically using a driver update tool.

Manual Driver Update

Open Device manager
Go to Universal Serial Bus Controllers category and expand it
Right-click Unknown USB device( device descriptor request failed) and select update driver software
In the next window, select search automatically for updated driver software

Alternatively, you can go to device manufacturer website or motherboard manufacturer website and download latest USB driver for your device. In that case, you need to select Browse my computer for driver software
Navigate to the location where you have downloaded the USB driver file and select it
Follow on-screen instructions to install USB driver

(Note- the driver files are available in a variety of formats such as EXE, INF, or ZIP files. The above steps would work when the file format is ZIP or INF. If the driver file is in ZIP format, you need to unzip the contents and then follow the step above. If the driver file in Exe format, you can straightway double-click on the file and follow on-screen instructions to install USB driver)

Automatic Driver update

Automatic driver update tools offer many benefits, the most important ones being:

You can update device drivers automatically
The software scans and updates all outdated or missing drivers at one go
The tool picks the right drivers for your device and operating system, so you won’t have to worry about installing an incorrect driver by mistake
Automatic driver updates are 100% safe

Driver Updater is one of the best driver update tools out there. Outbyte Driver Updater will give you access to a database of over 1 million drivers. It will regularly scan your PC, suggesting new driver versions to install. Driver Updater contains drivers for a variety of Windows devices. With just one click, you can update drivers in your system.

Step 1
Click here to Install and launch the app

Step 2
Scan all devices

Step 3
Install or update drivers automatically

Start Download

Solution Four – Disable Fast Startup

The Fast startup comes across as a good option to save time spent in booting and shutting down your computer. But it may be one of the reasons behind unknown USB device (device description request failed) error.

The fast startup works like hibernation where the state of the computer is saved as an image on the hard drive and the same image is used to boot up fast. When the fast startup option is enabled, Windows does not reload kernel drivers and that could be the reason behind USB error.

The simple solution to this problem is disabling fast startup. Here are the steps you need to follow.

Press Windows key + R simultaneously on the keyboard to invoke Run command console
In Run command box, type control and click OK. This will open the control panel
Set the View by to Large icons and select Power options

In the power options window, select Choose what the power buttons do that appears in the left pane

Click Change settings that are currently unavailable.

In the System Settings window, go to Shutdown settings section and uncheck the box next to Turn on fast startup (recommended)

Click Save changes
Reboot the computer and see if the USB issue is resolved.

If the unknown USB device issue still persists, try next solution

Solution Five – Modify the USB Selective Suspend Settings

The USB Selective Suspend option is a power saving option that suspends power supply to selected USB port in an idle state without affecting other USB operations and USB ports. This feature could be a reason behind Unknown USB Device (device descriptor request failed) error.

The simple solution to this problem is to make changes to the USB Selective Suspend settings. Here are the steps to follow.

Go to Start and type control in Cortana search box
Select Control Panel from the list of results
On control panel window, select Power Options

In the next window, select Choose what the power buttons do that appears in the left pane

Click Show additional plans

Click Change settings that are currently unavailable

Select High-performance option and then click Change plan settings

Click Change advanced power settings

Click Change settings that are currently unavailable

Find USB settings and expand it
Expand USB selective suspend setting and disable On Battery and Plugged in options

Click Apply and then click OK
Close all settings windows and restart your computer

In most cases, you should see the unknown USB device (device descriptor request failed) issue is resolved.

ERR-EMPTY-RESPONSE error

By Susan C on May 12, 2018

Are you receiving the “err-empty response” error when you try to go to a website using Chrome?

If so, stop worrying. In this post we will discuss some practical solutions to this problem.

So, let’s get going…

What does err-empty response error mean?

The err-empty response error generally means a bad connection, but it mayn’t necessarily refer to Internet connection.

The error is generated when you are trying to access a specific website but your computer is blocked from doing so.

There can be many reasons behind this error, such as a problem at the website server end or some issue with your computer or browser.

Below are some easy solutions that might fix the issue

Solution One – Check Network connection

When you come across “err_empty_response” error, the first thing you need to do is check the network connection. There is a possibility that the router, modem is not working properly or there is some problem with the Internet connection.

Check the Internet connection of your computer and ensure the network devices like router and modem are functioning properly. You can try accessing your mail or visiting other websites to ensure there is no problem with the network connection.

If there is any problem with your network connection, it might be the reason behind err_empty_response error. Contact your ISP or Network administrator to fix the problem with the network connection

Solution Two- Delete browsing data

Whenever you visit a website, Google Chrome saves some browsing data like cookies, temp files, and images that can assist in loading the website faster when you visit the website again. The browsing data size in your computer keeps on increasing unless you delete it.

If you have not deleted browsing data for a long time, there is a possibility it has grown to a big volume and some of the files might have become corrupted.

It can be one of the reasons behind err_empty_response error. The simple solution to resolve this issue is to delete browsing data following the steps given below.

Open Google Chrome
Press Ctrl, Shift and Delete buttons on the keyboard simultaneously
A data clearing window pops up on screen
Select “All time” from the drop-down list for Time Range field

Click Clear Data

Now try visiting the website again and see if the issue persists. If you still get the err_empty_response error, try the next solution.

Solution Three- Reset Network settings

Improper DNS or network settings could be the reason behind err_empty_response error.

You can resolve this problem with flushing or resetting the network settings. Here are the steps to follow.

Open Start menu and type cmd in the search box
Right-click command prompt in search results and select Run as administrator

In the command prompt window, type the commands given below and press Enter after typing each command
Close command prompt window
ipconfig /release
ipconfig /all
ipconfig /flushdns
ipconfig /renew
netsh int ip set DNS
netsh winsock reset

Reboot your computer and see if the issue is resolved. If you are still getting the error, try updating drivers

Solution Four- Update Drivers

Many problems with Internet connectivity are related to drivers. Try updating drivers and see if it resolves the issue. There are two ways to update drivers – manually and automatically.

To manually update drivers, you need to visit device manufacturer website or hardware manufacturer website to download driver updates. Since Windows system has many drivers, manually updating drivers would take a lot of time and there is always a risk of downloading wrong drivers.

Using a driver update tool is the best option available. The software is easy to use and it can update all system driver automatically with a click of a button.