Are you getting the “Network error, please try again” error message with your Zoom app? Is your app staying in the “connection” mode without moving forward? Do you get the “Can’t connect to our service, please check the network connection and try again” error message?
If you said “yes” to any of these, you are at the right place.
All of them are typically related to firewall settings, network connection, or web security gateway settings.
To fix the problem, first open a new browser window and see if you can connect to https://zoom.us. This is to ensure the network connection is working find.
Next change the settings in your antivirus software to add “zoom.us” to trusted applications. The exact steps you must depends on the protection software you are using.
Below we have given the steps for the Kaspersky Antivirus software.
- Open Kaspersky clicking the red K icon in your system tray. Alternately, you can use the start menu for accessing the software’s user interface.
- Click the Settings tab. Then click Antivirus protection>Web Antivirus>Settings
- Now click the Add button. Then enter “zoom.us” and click OK
In case Zoom still refuses to work, exit Kaspersky by right-clicking its icon in the system tray and clicking exit. Now relaunch Kaspersky and check again if the Zoom app is working fine.