Many HP printer users have complained about their devices not working properly after upgrading to Windows 10. The main issue reported is an “unable to print” error. in the following post we provide you with a simple solution to rectify this issue.
Error- Not able to print
The ‘unable to print’ error is one of the more common issues faced by HP printer users. Follow the troubleshooting steps given below to help fix this print issue.
Solution 1 – Install all Windows updates
Before you follow any troubleshooting steps, you need to ensure all important Windows updates are installed. If all Windows updates are not installed, your HP printer might not work properly. To install all Windows updates, follow the steps given below
- Press Windows + Pause Break button (may also be called the pause button and located usually in the top right of the Keyboard) to open System in Control Panel
- Click Advanced system settings
- In the next window, click the Hardware tab
- Click Device Installation settings
- From the important update menu, click Install updates automatically
- In the task bar search box, type Windows update
- Click Windows Update from the list of results
- Click Check for Updates
If the Windows update shows any pending updates, install them and restart your PC. If you are still unable to print, follow the steps set out below in Solution 2
Solution 2 – Check for any firewall or antivirus issues
- Download the HP diagnostic tool for printers and scanners (HP Print and Scan Doctor)
- Install the application
- Start “HP Print and Scan Doctor” and select your HP printer model in the Welcome screen
- Click Fix Printing
- If you see a white check mark, it means the issue is resolved
- If you see a red cross, it means the issue is not solved. Follow on-screen instructions to resolve the issue
If Solution 2 does not Fix your printer issue, continue to Solution 3
Solution 3- Uninstall and Reinstall HP printer drivers
Before you proceed to troubleshooting steps, you need to check if the print spooler service is running. Here are the steps to follow
- Press Windows + R to open the Run dialog
- Type services.msc and press enter
- In the Services window, look for Printer Spooler in the list
- If the status is Stopped, right-click Print Spooler and select Start
- If the status is Started , right-click Print Spooler and select Restart
Disconnect the printer and uninstall all HP printer related software. After uninstalling, go to the HP website of your region and download the latest printer HP software for your printer model. You should download the full feature driver for your HP printer model. If the full feature driver is not available, you can download Basic drivers for your HP printer. Install the HP software and drivers and restart the system.
If you have trouble locating your HP printer Drivers for Windows 10 or any other Windows OS or would like to automatically update all Drivers and ensure they are kept up-to-date, you can download and run a reliable driver update tool.