Fix Webcam Problems

Webcam problems can occur for a number of reasons and many of the solutions are very straightforward.

When devices stop working the problem is often related to Drivers, however, when it comes to troubleshooting devices we always start with the simplest solutions first. This way we can help get your devices up and running again and save you both time and money in the process.


If you have an external Webcam (not built in to your laptop or PC), then the first thing you need to do is check that the cables are plugged in fully. It may seem obvious but you would be surprised how many times this solves the problem! Plug cables out and plug them back in again – then check if the Webcam is working. If you are using a USB hub to connect your Webcam – try just connecting directly to the USB port to rule out problems with the hub.

Webcam Drivers:

Check your Windows Device Manager to ensure your Webcam hardware is recognized and properly installed.

– Select Start > (right-click) My Computer > Properties

– Select the Hardware tab

– Select the Device Manager Button

Under Other Devices look for the your Webcam. If there is a yellow triangle with an exclamation mark beside your Webcam listing then you may need to update your Webcam’s drivers. Click here for details on how to update Webcam drivers.

If the Webcam Driver is the problem then you can search for updates for your Webcam Driver and instal the Drivers yourself. If you prefer to use an automated solution then you will need to pay a registration fee but the Drivers will be automatically updated for you (and kept up-to-date)

Webcam software:

The software which enables your Webcam to run may not be running properly for some reason or may have become corrupt. If you still have the software disk you can try to reinstall from that. Alternatively seek help from the software manufacturers’ website.

With over 10 years' experience in the Device Drivers and Computer Software Industry, Lee has a wealth of information to share with you in his regular blog posts....


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