Windows users who use Norton Antivirus sometimes experience the following error when they click Internet Explorer 7 (IE7):
“The unknown exception software exception (oxoeedfade) occurred in the application at location 0x7c812a5b.”
Upon closing the error box, the below-mentioned error message appears on the screen:
“runtime error 217 0298f48e”
Cause
It is seen that this error occurs only when a particular add-0n, Norton confidential helper, is turned on.
Solution
Disabling the Norton confidential helper add-on fixes the problem. To do so, perform the steps below:
- Open IE
- Click Tools
- Click Internet Options
- Click Programs in the Internet dialog box
- Click Manage add-ons
- Browse through the list and select the Norton Confidential helper add-on
- Click the Disable button
- Launch IE again
If you are also experiencing some other issues with Norton Antivirus, or if its performance below-par, you should consider installing a different antivirus tool. To keep your system protected against viruses and other malware, it is necessary that you do the following:
- Keep your antivirus up-to-date
- Perform regular virus scans
- Scan downloaded files and applications before running them