Galaxy Note 4 is a great device, but it too can experience glitches from time to time.
Below are some common problems Galaxy Note 4 users face and their solutions.
Occasionally the Galaxy Note 4 camera crashes when launched from the lock screen. If you are experiencing a similar problem with the camera, use the following steps to fix it.
- Go to Settings > All > Camera
- Tap “Clear Data”
- If that doesn’t help, you will be required to delete all camera preferences by tapping on “Clear Cache”
If any app installed on the Galaxy Note 4 is causing a problem, the first thing you need to do is update the app in question. If the problem with the app continues, you need to clear the cache by following the steps given below:
- Pull down the notification area of the screen and tap on the Settings icon
- Go to application settings by tapping on Apps
- Tap on the name of the app for which you want to delete Cache
- Tap on Clear Cache
If clearing the cache does not solve the app problem, you need to uninstall the app, reboot your Galaxy Note 4 and reinstall the app.
Solving system-wide problems (not specific to any app)
If you are experiencing any problem while using the device that is not specific to any app but system-wide, you need to clear the System Cache. Here are the steps you need to follow:
- Press Home, Volume Up, and Home buttons simultaneously
- Continue holding the buttons until your Galaxy Note 4 vibrates
- Release Power and Home buttons
- You should now see the Recovery screen
- Use the Volume buttons to navigate and select Wipe Cache Partition
- Press the Power button to confirm your selection
- Select Reboot System Now
- Press the Power button again to confirm selection
If clearing app cache and system cache does not solve your problem, the only thing you can do is a factory reset. Be careful before resetting your Note 4 to factory fresh settings as you will lose all data in the process. Take a back-up of all important data before you proceed.
- Go to Settings
- Scroll down the screen to User and Backup
- Tap on Backup and Reset
- If you have made a backup, uncheck the option Backup my data else take a complete backup
- Tap Factory Data Reset
- If you are prompted to enter a PIN or Password, enter it
- Tap Continue
- Tap on Delete All
- Wait for device to reboot
Factory reset is the last resort to take to solve common Galaxy Note 4 problems. After a factory reset, you will be required to reinstall your apps.