If you are running Windows 7 and experiencing problems with your keyboard then your first step should be to determine if the problem is with the keyboard hardware itself.

The simplest way to determine this is to try plugging in a different keyboard (borrow one you know works well on another PC), if there are no problems with the new keyboard then the issue is likely to be with your keyboard. Depending on what specific problems you have been experiencing (sticky keys, some keys not working etc.), you can try cleaning the keyboard paying particular attention to dust and particles that may have lodged between the keys.

If the new/ borrowed keyboard presents the same issues as your original one, then your issue is likely to be software-related.

The first thing is to try deleting all entries under keyboards (we would always advise creating a restore point before doing this – if you prefer to use a Driver Update Tool that will let you create restore points), to do this:

• Go to Start > Device Manager
• Locate Keyboards
• Delete entries under Keyboards

If you are still having problems with your keyboard then we would recommend running a free Drivers Scan of your PC.

If your keyboard problem relates to the wrong characters appearing on screen when you hit certain keys, then you may simply have the incorrect input language selected for your keyboard. To check/ adjust these settings:

• Go to Start > Control Panel > Region and Languages
• Select the ‘Keyboards and Languages‘ tab
• Select ‘Change Keyboards...’

Choose the required input language/ keyboard layout, if the one you require is not listed, select the ‘Add’ button

If your keyboard problem is not covered here, please post details of your issue below.