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Fix WiFi connectivity issues in Windows 8

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It is not uncommon for users to experience WiFi connectivity issues after upgrading to Windows 8.1.  We are going to discuss some common WiFi connectivity problems and their solutions.  Some of the common WiFi connectivity errors are:

  • The WiFi connection is limited
  • This connection has limited or no connectivity. No internet access
Fix WiFi Connectivity Issues in Windows 8.1

Use the Troubleshooter to fix WiFi problems                                                     

This is the most straightforward way to fix this issue.  To open the Troubleshooter, follow the steps set out below:

  1. Hover your mouse on the upper-right or lower-right corner of the screen and when the Charms bar appears, click on Search
  2. Type Troubleshooting in search box
  3. Click on the first option you get in search results
  4. In the next window, click Network and Internet
  5. You will see different options to fix the wireless connectivity issues, you need to run- Internet Connections and Network Adapter
  6. Follow the on-screen instructions to fix the issue

If the Troubleshooter does not resolve the issue, reset the TCP/IP by following the steps set out below:

Reset TCP/IP

  1. Open the Charms bar and type command prompt in the Search box
  2. Right-click on command prompt in search results and select Run as administrator
  3. At the command prompt, type the following commands
  • netsh winsock reset catalog
  • netsh int ip reset c:\resetlog.txt

If the above troubleshooting method temporarily solves your problem, it generally means your WiFi adapter is entering Sleep Mode frequently in order to save Power. You need to change some settings to permanently resolve the issue. Follow the steps below to wake up the network adapter

Wake up Network Adapter 

  1. Press Windows key + w to bring up Setting search box
  2. Type network and sharing center
  3. Click on your WiFi network and select Properties
  4. In WiFi properties window, click Configure
  5. Go to the Power Management listed last in row
  6. Uncheck the option – Allow the computer to turn off this device to save power
  7. Click OK

Some users report the WiFi option is grayed out or disabled. To resolve this, do the following:

Fix WiFi option grayed out or disabled

  1. Click on the network icon in the taskbar
  2. Select Open Network and Sharing center
  3. Find the Wireless connection and click on Blue link
  4. A new dialog box will pop up, click Diagnose
  5. Follow the on-screen instructions to resolve the issue
How to fix WiFi issues in Windows 10?

How to fix Touchpad issues in Windows 10?

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There are many reasons why a Touchpad-related issue might occur following an upgrade to Windows 10. If you are thinking of reverting back to Windows 8.1, first try the solutions set out below:

But before you follow these steps, ensure the Touchpad is enabled. To do so, follow these steps:

  1. Click Start > Settings
  2. Go to Devices > Mouse & Touchpad
  3. Scroll down to the bottom of the screen and select Additional mouse options
  4. In the Mouse Properties window, click on the last tab called Device Settings or ELAN
  5. Under Devices, ensure the Touchpad is not disabled
  6. If it is disabled, select Touchpad device and click Enable

If the Touchpad is enabled and still it does not work as intended, you need to update the device driver manually. Below are the steps you need to follow:

  1. Click the Start button on the desktop
  2. Type Device Manager in the Search box
  3. Click Device Manager from the list of search results
  4. In the Device Manager window, go to Mice and Other pointing devices
  5. Click > to expand the list and right-click on Touchpad device
  6. Select Update Driver Software
  7. The operating system will now search the Internet for updated device Drivers

If the operating system is not able to search for Drivers automatically, you need to go to laptop manufacturer’s website and download the latest drivers from the website.

Laptop Touchpad Not Working?

Before installing the latest Drivers, you need to uninstall any old device drivers. To uninstall Touchpad Drivers, follow the steps set out below:

  1. Open Device Manager
  2. Go to go to Mice and Other pointing devices
  3. Right-click on Touchpad device
  4. Select Uninstall
  5. Close the Device Manger
  6. Install the latest Touchpad Drivers downloaded from the laptop manufacturers website
  7. Restart your laptop

Touchpad stopped working in Asus laptop after Windows 10 upgrade

Many Asus laptop users have complained about Touchpad not working after upgrading to Windows 10.  If you are facing the same problem, here are the steps you need to follow:

  1. Go to the Asus laptop website and download the latest version of Smart Gesture
  2. If you already have this version installed, you need to repair the installation by following the steps below:
  3. Go to Settings >Control panel  > Uninstall/Change program > Asus Smart Gesture > Repair

The above actions should solve your Touchpad issues.

  1. If the problem is not solved, Asus recommends users to download latest ATK driver from their website.
  2. Reinstall the ATK driver and then reinstall the Touchpad driver

You can also automate the Driver Update process by using a  Driver Update Tool.

How to fix Bluetooth issues in Windows 8.1?

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Bluetooth has become an increasingly important function in laptops. Some Windows 8.1 users have reported experiencing various Bluetooth issues after upgrading from Windows 8. Some common Bluetooth issues in Windows 8.1 and their solutions are detailed in the article below:

Before you proceed to carrying out any troubleshooting steps, you should firstly ensure that the Bluetooth functionality is enabled. The steps to turn on Bluetooth in Windows 8.1 are:

  1. Move your mouse pointer to top right corner of the screen and click Settings
  2. Click Change PC Settings
  3. In PC Settings, click Wireless option
  4. Now you will see a Bluetooth option on the right-hand side
  5. Switch on Bluetooth

Problem 1 – Bluetooth not working 

 To resolve this issue, follow the steps set out below:

  1. Press Windows + R to open the Run command
  2. Type services.msc and press Enter
  3. Look for Bluetooth Support Service and click on it
  4. Go to the General Tab, change the startup type from Manual to Automatic
  5. Next, click on Log On Tab
  6. Click the radio button ‘This Account’ and type your account name
  7. Remove both hidden password and restart your computer
  8. Next, reinstall your Bluetooth Drivers
  9. Go to your laptop manufacturer site and download the latest Bluetooth Drivers for your laptop model and Windows 8.1 system
  10. Download the Drivers and install them. Restart your computer

If the laptop manufacturer does not list the compatible Bluetooth Drivers for Windows 8.1, do the following:

  1. Press Windows + R to open the Run command, type regedit to open the Registry editor
  2. In the Registry Editor window, go to HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows NT/CurrentVersion
  3. Right-click the CurrentVersion key in the pane on the right-hand side
  4. Select Modify
  5. Change Current version value from 6.3 to 6.2.

Problem 2 – Bluetooth devices get disconnected after a while

This happens mainly as a result of Power settings. In Windows 8.1, several devices (including Bluetooth) are automatically turned off by the Operating System to save Power.  You can resolve this issue by changing the power settings.

  1. Press Windows + R to open the Run command
  2. Type devmgmt.msc and press Enter
  3. In the Device Manager window, click Network Adapter and expand it
  4. Look for Bluetooth wireless network
  5. Right-click on it and go to the Power Management tab
  6. uncheck “Allow the computer to turn off this device to save power”

If none of the above solutions solves your Bluetooth issue, you need to update your Bluetooth Drivers for your system. You can either do this automatically by using a Driver Update Tool or follow the steps set out below to manually download and update the Drivers.

  1. Open the Run dialog box and type devmgmt.msc to open the Device Manager
  2. In the Device Manager window, go to Other Devices
  3. Right-click on Bluetooth Low Energy/Unknown Devices
  4. Click on Update Driver Software
  5. In next window, click Search automatically for updated driver software
  6. Windows will now search online for latest Bluetooth Drivers compatible with Windows 8.1 and install them

Automatically Update Drivers

Automatic driver update tools offer many benefits, the most important ones being:

  • You can update device drivers automatically
  • The software scans and updates all outdated or missing drivers at one go
  • The tool picks the right drivers for your device and operating system, so you won’t have to worry about installing an incorrect driver by mistake
  • Automatic driver updates are 100% safe

Driver Updater is one of the best driver update tools out there. Outbyte Driver Updater will give you access to a database of over 1 million drivers. It will regularly scan your PC, suggesting new driver versions to install. Driver Updater contains drivers for a variety of Windows devices. With just one click, you can update drivers in your system.

Step 1
Click here to Install and launch the app

Step 2
Scan all devices

Step 3
Install or update drivers automatically

 

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