No matter which console you play on, the built-in mic lends depth and drama to your gameplay. The mic is an essential feature in Xbox One which is used by gamers for voice chat. Many users have complained of their Xbox One mic not working. When users encounter such an issue, they are not able to hear the other person’s voice or the other person is not able to hear their voice. If you experience Xbox one mic issue, you can try the solutions given below and get the mic working again.
Solution One – Perform basic checks
When you find your Xbox one mic is not working, first perform basic troubleshooting steps, such as:
- Check the connections
Make sure the mic is connected to the controller and the controller is connected to the Xbox console. If you cannot confirm the mic or controller connections are not seated firmly, remove the cables and reconnect the microphone and controller. After reconnecting the controller to the console, sync the controller to the console.
- Ensure the mic is not muted
The headset comes with a mute button that allows you to disable the mic temporarily. The mute button is located at the headset control panel where volume buttons are located. Make sure the mute button on the mic adapter is not muted. The next step is checking the mic settings on your Xbox One. If the mic volume is set to zero, the other person would not be able to hear you. Here are the steps to correct audio settings on Xbox One.
With the headset attached, press the glowing Xbox button
- Go to the System tab
- Choose Audio
- Adjust the Mic monitoring option. Slide the bar to the right to raise the mic volume level. To decrease the microphone volume level, slide the bar to the left. Make sure the microphone volume level slider is not positioned to the extreme left.
- Check the cables
Even slight damage to the cables can render the mic useless. Hence, you need to inspect the connecting cables between the mic and the controller and the controller and console for any signs of damage. If you find the cables are not in good condition, get them replaced.
If you do not find any problem after performing basic troubleshooting, the problem might be lying somewhere else. Proceed to the next solution below and check if it helps resolve the Xbox one mic not working issue.
Solution Two- Check Xbox profile settings
Microsoft provides several parental controls, privacy, and safety settings through Xbox profile settings. The Xbox profile settings can restrict your voice communication. Hence, you need to make sure the Xbox profile settings are not preventing the normal functioning of the microphone.
If you have a child account set up for Xbox one, you need to log into your parent account to change Xbox profile settings. Here are the steps to follow.
- On your Xbox controller, press the illuminated Xbox button
- On the settings screen, select All Settings
- In the next window, select Account
- In the right-hand pane, select Privacy & Online Safety
- Choose View details …. option
- Choose Communicate with voice and text
- Unblock or unmute the persons you are looking to chat with
- Now try chatting with the friends who are unmuted to see if the Xbox One mic works.
Solution Three- Restart Xbox One console
Many times the microphone not working issue is related to malfunctioning of the Xbox One console. To rule out this possibility, restart your Xbox One and check if the mic issue is fixed. Here are the steps to follow.
- On your Xbox One console, press the Xbox button and continue holding it until the console switches off. It might take 10 seconds to turn off the console completely.
- Unplug the power cable of the Xbox One console from the socket and leave it aside for 10 seconds. This will reset the power supply connection to Xbox One.
- Plug the power cable of Xbox one in the wall socket
- Press the Xbox button on the console and switch it on
- Now check if the mic works
If none of the above solutions has worked for you, you can draw a conclusion the problem lies with the headset, controller, or console. Since it is a hardware related problem, you need to take it for repairs or get a replacement after a fault is detected.