Getting “Windows Hello isn’t available on this device” error?
Don’t worry. This is a common error, not to mention one that’s fairly easy to solve.
In this post, we show you how to get rid of this error once and for all.
Before we start, let’s find what exactly is Windows Hello.
Windows Hello – What is it?
This program makes it possible for you to log in into your Windows system using your iris, face, or fingerprints instead of a password or a pin. However, to be able to do that, you must have a working webcam as well as a finger scanner.
Windows extended this feature to websites and apps with Windows 10 Anniversary Update.
How to fix the issue?
Here are three solutions to fix the problem.
Step 1 – Update Your PC
The first thing you need to do is ensure all recent updates have been installed for Windows 10. Also, ensure you have all the important patches.
Here are the steps to follow:
- Press Windows Logo Key and I simultaneously. Next, click on Update & Security
- Now you need to click Check for updates. If Windows find any updates, install them.
Now perform the next step.
Step 2 – Enable Biometric from Administration
Without administrator’s permission, you are unlikely to be able to use Windows Hello. Here’s how you can fix it.
- Press Windows Logo Key and R simultaneously. Now in the Run box, type gpedit.msc and then click the OK button
- Go to Computer Configuration > Administrative Templates > Windows Components. Next, in the right pane double-click the option Allow the use of biometrics
- Now check the Enabled option in the next screen. Click the Apply button and then the OK button.
- Reboot Windows
Step 3 – Update the Fingerprint Device Driver
An outdated, corrupt or faulty fingerprint device driver will make using the hardware next to impossible. Here’s how you can update the driver.
- Press Windows Logo Key and X simultaneously
- Click Device Manager
- Now on the top bar, click the icon for scan for hardware changes
- Next expand Biometric devices. Now right-click your fingerprint device and then select Uninstall
- Next, reboot Windows. Upon restart, Windows will automatically load the correct driver
Alternately, you can update this driver using DriverDownloader. Easy-to-use and super-fast, the software will update your fingerprint driver in a jiffy.
Click the link below to download DriverDownloader