In recent times, Zoom — a video conferencing app — has seen a big surge in popularity, and understandably so. Thanks to it (and other apps like it), working from home or another remote location has become easier than ever before. However, no app is perfect — and Zoom is no different. From time to time, one may encounter an error or issue while using Zoom, but that is okay. In most cases, it doesn’t take much to fix the underlying problem.
Follow along as we explore common Zoom glitches and their fixes.
Zoom won’t connect
If you are unable to join a video meeting, you may encounter the Zoom error 1001307000.
This is a connection error and can be resolved easily. Here is what you need to do.
Fix Internet Problems
Ensure you are not connecting via a VPN. Also, check whether other websites are working ok.
Perhaps the meeting you want to join is password protected. If that is the case, you will not be able to get in until you enter the correct password. Keep in mind clicking a link to the meeting might lead to a situation where your connection is rejected. But you can always try manually joining the Zoom ID in the Zoom app window.
Firewall or Antivirus
Sometimes, security software like an antivirus tool or firewall may block genuine software or programs. In case a security software tool has blocked Zoom, you can’t use it unless you fix the issue.
Outdated (or faulty) Network Driver
An outdated or faulty driver can cause problems with connecting to Zoom meetings.
To fix the issue, you must download and install the latest network drivers.
Network drivers can be updated manually or automatically. While the manual method is a little tedious, not to mention technical, we have shared both. That way you can pick the one that works best for you.
Updating Network Driver Manually
You can update a network driver manually via the Device Manager utility. Here is what you must do:
- Press Windows logo key + R together to bring up the Run command
- In Run command, type devmgmt.msc and click OK
- In the Device Manager, go to Network Adapters category and expand it
- Select your network adapter and right-click on it
- Click update driver
- You will be presented with two options in the next window. Select Search automatically for updated driver software. Now, Windows will search for the latest driver on its own and install it.
- In case Windows fails to locate the latest driver on the internet, you will have to do a manual search. Browse to the manufacturer’s website and locate and download the latest driver. However, before you do that, note down the name of your network card. Now, visit the manufacturer’s site, search for the newest driver for the network card. Alternatively, type the name and the model number of your network card in Google search bar and locate the latest driver.
- After you have located the latest driver, download the file and save it on your desktop or another suitable location. However, before downloading the driver file, make sure it is compatible with your PC. If you use Windows 10 64-bit, the driver file should be for 64-bit Windows 10 version. Likewise, Windows 32-bit users must get the driver file designed for 32-Windows 10 PC.
- Double-click the driver setup file to launch the installation process
- Restart Windows after the installation is complete
Update Network Driver Automatically
A driver update tool makes easy work of updating a driver. This software will update the outdated network and other drivers. If you would rather have a tool update all outdated drivers for you instead of spending time trying to locate relevant drivers yourself, consider using a driver update tool.
Automatic driver update tools offer many benefits, the most important ones being:
- You can update device drivers automatically
- The software scans and updates all outdated or missing drivers at one go
- The tool picks the right drivers for your device and operating system, so you won’t have to worry about installing an incorrect driver by mistake
- Automatic driver updates are 100% safe
Driver Updater is one of the best driver update tools out there. Outbyte Driver Updater will give you access to a database of over 1 million drivers. It will regularly scan your PC, suggesting new driver versions to install. Driver Updater contains drivers for a variety of Windows devices. With just one click, you can update drivers in your system.
Scan all devices
Install or update drivers automatically
Zoom will not share screen
The problem of sharing screen on Zoom has more to do with your computer than with the software itself. Screen sharing can be a problem on older PCs, because it is a CPU intensive task. Other situations in which sharing screen on Zoom can be a problem include, but are not limited to, outdated drivers and issues with your graphics card.
Zoom will not show video
Sometimes, Zoom may stop showing video, which can be very frustrating to say the least. However, before we move further, it is necessary to understand the exact problem.
Is Zoom not showing only your video? Or is it not displaying anyone’s video?
If it is the latter, continue reading. If the former is the case, jump to the next sub-section, Zoom webcam is not working.
In case Zoom fails to display anyone’s video, most likely there is a problem with your graphics card. More specifically speaking, your graphics card drivers are outdated or faulty or missing.
You can update graphics card drivers the same way as network drivers shown above. That is, you can update them manually via the device manager window or you can use a reliable driver update software tool (such as Driver Updater).
Zoom webcam is not working
If the webcam is unable to connect with Zoom, try the following solutions in the order they appear below.
Ensure your webcam is properly plugged in
Are you using a desktop? Then perhaps your webcam is not plugged into your PC. Laptop users, however, do not have to worry about this because camera is always connected. That said, it is possible that a hardware might disable the connection, so there’s no harm in checking if the webcam is properly connected.
Ensure you are using the latest webcam drivers.
Outdated webcam drivers can cause all sorts of issues, including preventing the webcam from working properly. As said earlier in the post, you can update device drivers manually, via the device manager, or automatically, using a driver update software tool. The second method is more convenient, simpler, and faster.
Zoom share audio is not working
Did you know that you can share audio on Zoom as well? But keep in mind that in case you are sharing the screen, the app will not share audio by default. Instead, this feature needs to be enabled manually.
The screen grabs shared below show how you can share audio on Zoom.
No sound in Zoom
Ever faced a situation on Zoom when all participants are not on mute, but you are still unable to hear anything? If so, chances are the audio output device is missing. Alternately, you might have selected the wrong output device. If you want to change to another device, first go into settings, and select a speaker and a microphone.