Windows updates do not always go as planned and many unexpected problems crop up. One of the problems that many users have encountered is display driver goes missing and the Device Manager shows a generic PnP monitor. Let’s see more about this problem in detail.
What is Generic PnP and why does it matter?
Generic PnP monitor means your computer is using generic drivers for the display attached. Though it may not seem a problem, it does have some drawbacks.
If you are accessing video streaming websites like Netflix, watching HD movies or playing games, you might see the screen freeze with a constant tone. Also, Generic Plug n Play monitor supports a maximum resolution of 1024 x 768 even when the native resolution supported by your monitor may be higher (1080 p or higher).
The reason for this problem is your computer is not using monitor drivers (particular to the model) that you had installed. Instead, it is using generic drivers and your display is categorized as Plug n Play monitor with no access to additional settings. That means you would not be able to set the resolution of the screen nor the refresh rate, which is important for gaming or video streaming.
If you check the Device Manager, you would see a yellow exclamation mark beside the generic PnP monitor entry indicating the right driver for the monitor is not installed.
Now let’s look at the solutions to resolve this issue.
We have provided you with two solutions that could fix the generic PnP monitor issue. You don’t need to try both solutions.
The best way to start is to perform the troubleshooting steps in Solution One. If it does not resolve the issue, only then move to Solution two.
Solution One- Update Driver through Device Manager
- Press Windows logo key and R simultaneously on the keyboard to bring up the Run command console
- In Run command box, type devmgmt.msc and click OK
- In the Device Manager window, go to Monitors category and expand it
- right-click Generic PnP monitor and choose Update Driver Software
- In the next window, click Search automatically for updated driver software
Windows will now search for drive online. In most cases, Windows fails to find the right driver. In that case, you need to try another way to update display drivers.
- Go to Monitors category again and right-click Generic PnP monitor
- Click Update Driver Software
- In the next window, click Browse my computer for driver software
- Click Let me pick from the list of device drivers on my computer
- See whether Show compatible hardware option is checked. If there is check in the box, click the box to uncheck
- Now you can see a list of manufacturers in left pane and Models in the left pane
- Select the display manufacturer and then select the right native resolution supported by the display
- Click Next and follow on-screen instructions to install display drivers
- Close all windows
If this method of updating driver does not work for you, move to the next solution.
Solution Two- Use DriverDownloader to update display drivers
Driver update software such DriverDownloader can update your monitor drivers with just a few clicks. This tool is very easy to install and use.
To download it, just click the green button below.
Once you’ve installed it, you will get a message with two options—Run or Save. You can select, either. Click the downloaded exe file to install the software. After you’ve installed it, you can run it to get a free driver report. This report will give you information regarding how many drivers installed on your PC are outdated. Just register the software to update the monitor driver and other outdated drivers.