hpqgpc01.exe is an important part of software for some HP printers. Users who have Windows Vista and who use a HP printer may receive the following error message when they shut down Windows:
“The exception unknown software exception (0X0000005) occurred in the application located in 0X 760fbe16.”
Cause
According to Microsoft, the aforementioned error occurs due to some problem with HP drivers.
Solution
We recommend you perform the following two steps to troubleshoot the above-mentioned error.
- Uninstall and reinstall your HP printer
Uninstall the HP printer using the HP uninstaller or Windows Add or Remove Programs and shut down your pc. If you don’t get the error, it is quite clear that the error was indeed due to the printer. Next, reinstall your HP printer using the instructions given in the HP manual that you received with your printer.
- Update your HP printer driver
You can do this manually or by using a reliable driver update tool. We recommend the latter option for speed and reliability.
In case of the above two steps failing to resolve the error, you may consider contacting HP for support.
Leave a Reply