In this article we have set out some of the most common HP Printer errors and how to fix them.

Help with the most common HP Printer Errors

Paper Jams

• If paper gets stuck in the process of feeding from the tray into the HP printer – slowly pull it back out of the printer and press the Resume button.
• The jam may be in the back rollers of the printer. Remove the rear access door of the printer and check for paper stuck in the rollers, remove paper and replace door. Press the Resume button.
• Lift the front cover of the printer to check for a paper jam – very slowly pull out any paper found.
• Sometimes it is a “fake” paper jam which usually occurs after a legitimate jam. This is where you have cleared the paper jam but your HP printer still ‘detects’ it. There is a way to trick your printer into clearing this, it seems a little odd but it does work! More details on this at https://nealpoole.com/blog/2011/03/clearing-a-fake-paper-jam-in-an-hp-printer/

HP ‘Printer is offline’ Message

• Go to your Devices and printers in your control panel and right-click the name of your printer. Click See what’s printing and then click Printer. On the menu bar look for Pause Printing and Use Printer Offline.  If either of these selections have a check mark next to them, click to clear it. Restart computer – and try printing. If not resolved you may need to manually clear the print queue
• To manually clear the print queue return to Devices and Printers and right click the name of your printer – click See what’s printing. Click Printer – and then click Cancel All Documents. Click Yes and restart the computer. Try printing to see if resolved – if not check out more solutions at HP Support http://support.hp.com/us-en/documents/

Common Error Codes of HP Printers

• 12 Printer open – Close the top cover and make sure that the holder-switch is connected.
• 41. x Printer error/ Temporary error occurred – Click the GO button and the pages will be reprinted automatically.
• 57 Printer error/Fan error – Check the fan for obstruction and proper working ability.
• 69. X Printer error/a temporary error occurred – Turn the printer off and then back on.

Automatic Driver Update Tools

You can update your Drivers manually buy visiting the manufacturers website and checking for updates. Remember, all your devices and their associated Drivers need to be kept up-to-date. You can automate this process for all your Devices by using a Driver Update Tool.
Recommended Driver update tools